Digital product nature
Because the product is delivered digitally and may include software files, license access, setup material, and bonus downloads, buyers should review compatibility, feature pages, risk disclaimers, and setup requirements before purchasing.
Compatibility responsibility
Before purchase, confirm that you use a supported Windows environment, understand that the current launch product is for MetaTrader 5 desktop workflows, and are willing to test on demo before live use.
When a refund may be considered
A refund may be considered if the software is technically incompatible with a clearly supported setup and the issue cannot be resolved after reasonable troubleshooting with support.
When refunds are generally not provided
Refunds are generally not provided for trading losses, buyer’s remorse after download, unsupported systems, unsupported platforms, unsupported brokers, prop-firm rule issues, strategy dissatisfaction, or expectations not stated on the product page.
Support-first process
Before requesting a refund, contact support@commerciumiq.com with your Gumroad purchase email, product version, Windows version, MT5 build, screenshots, and a short description of the issue.
License access after refund
If a refund is approved, license access, downloads, updates, and support eligibility may be disabled. You must stop using and delete the software and bonus materials.
Gumroad processing
Purchases are processed by Gumroad. Refund timing, taxes, currency conversion, and card or bank timing may also depend on Gumroad and payment-provider policies.
Digital Product Refund Policy
- CIQ Traders Keyboard is a digital software product. After access, download, license delivery, documentation delivery, or file delivery, refund eligibility may be limited because digital files can be copied, retained, or used.
- The product is software-only unless expressly stated otherwise. A mistaken expectation of physical hardware, a macro pad, a keyboard, a broker account, or a platform license does not create any obligation to provide such items.
- Refunds are not granted because of trading losses, missed trades, poor results, broker restrictions, unsupported devices, user configuration mistakes, failure to test in demo, or expectations of profit.
- Refund review may be considered for verified duplicate purchases, failed delivery that cannot be corrected, accidental duplicate charges, or a material product-delivery issue that cannot be resolved through support.
- Payment processors and checkout providers may apply their own rules, fraud checks, timelines, taxes, delivery processes, and chargeback procedures.
- A refund, if granted, may terminate license access and the right to use the product files.
Chargebacks, Access Termination, and Non-Refundable Circumstances
- A refund, chargeback, payment reversal, fraud review, or marketplace reversal may terminate access to the product and the right to use downloaded files, updates, documentation, license keys, or support.
- Refunds are not provided for trading losses, missed profits, account losses, broker issues, platform issues, market conditions, device incompatibility outside the stated scope, user setup mistakes, or failure to test in demo.
- Chargeback abuse, false non-delivery claims, duplicate refund attempts, unauthorized redistribution, or continued use after refund may result in support refusal, license termination, and dispute evidence being provided to the payment provider.